Frequently asked questions

How soon will I get my stuff?


Once you place your order we know you’re going to be very excited to receive it. We get it! However, due to Covid-19 our production times may take up 2-3 weeks. However, if we already have your item in stock it will only take 3-5 business days to ship from the time of your order.




How will my stuff ship?


Your goodies will ship the best possible way in the continental USA. Packages spend about 2-5 days in transit depending on your chosen shipping method and location. We will send you tracking (if available) once your Maggie Moore swag ships, so you can check it every hour on the hour!




Can you ship a gift directly to my bestie?


We would love to! If you would like to include a cute little gift note, please write your note in the additional instruction text box when ordering. It will be included with your order at no extra charge. Be sure to provide the recipient’s shipping address upon checkout.




What if I want to return my stuff?


Now why would you want to do that?! Returns will be accepted if we completely lost our minds and you received the wrong item. Everything else is exchange only and you as the customer are responsible for return postage. We wish we could offer free return shipping like Zappos, but we just aren’t that big yet- but girls can dream! Exchanges must be pursued within 10 days of receipt of your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalized orders are non-refundable. You will have an opportunity to review a final proof so check everything carefully!




Do You Do Custom?


Uh, YES! We love to design and letter anything, so you name it we'll work with you to create the vision you have. Also, if you see a design you love but would love it on another item, let us know! We may be able to make your dreams come true.





MMStudio

Location

Baltimore, Maryland

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